FAQ

Please login Mobile app (Shinhan Alpha VN or San Xin Ha) and perform to register iOTP. And then, you can perform all transaction with iOTP in online trading system.

• Password is a security method created (when opening account via eKYC) or sent to your registered email (when opening account via hardcopy) used to log into your account.
• OTP is a secure method used to place orders, or used in order transactions, money withdrawals/transfers, advance sales, etc.

To ensure information security, please preserve and do not provide these two types of passwords to anyone else.

According to current regulations, SSV allows each account to enter password login information up to 5 times. If the specified number of times is exceeded, the customer's account will be temporarily locked.
After a few minutes, the customer's account will be unlocked. Please enter the correct password or perform Forgot Password to reset a new password.

- Please bring the new Passport to SSV to carry out the procedure to change information.

- In case Customer sends the document to SSV, please prepare these document:

+ 2 notarized new passports (if customer is at oversea, the notarized copies must be legalized by Vietnamese embassy)

+ 1 Request for information changes form

+ 2 Request for adjustment for information forms

Within 03 to 05 working days after received the valid document from customer, the SSV system will update new information on your securities account.

To adjust email and phone number information, you can do so online on SSV's application platforms (Web trading, Home trading, Mobile trading). Please see detailed instructions here.

You use your current login information (including login ID including Account number/Phone number/Email/ID card and password) to log in to your account on SSV's new online trading system. . Please see detailed instructions here.

From November 22, 2021 SSV officially launched the new online trading system Web trading, Mobile app and Home trading with friendly interface and many outstanding features, to optimally support your transactions. .

The installation is quite simple and streamlined, specifically as follows:

Web trading: Here

Mobile app: Please enter the keyword "Shinhan Alpha VN" on Appstore or Google Play to install. Besides, the app can be accessed by link

Home trading: Please use your computer to download the application: Download the MacOS version here, Download the MS Window version here.

In case you ask the Account Management staff to assist you in placing an order, please confirm the order on the online trading system within the current 05 days regulation period of SSV.

Please contact your Account Manager (if any), or SSV Call Center for further support.

Please check your internet connection by visiting familiar pages. If the connection is stable, please close and reopen the browser (or apps) and try again.

If you need further assistance, please contact our Customer Service Center via:

-  Phone: (028) 6299 8000, or

-  Email address: support@shinhan.com.vn

Please see the Instructions for using SSV's online trading system here

To receive further support, please contact your Account Management staff (if any), or SSV Call Center.

Customers can place orders through the following trading channels at SSV:

• Through online trading systems: Web trading, Shinhan Alpha VN, Home trading.
• Through your Account Management staff.
• Via Switchboard: (028) 6288 6000 / (028) 6299 8000
• Via email:  cs_ssv@shinhan.com

NDN is the stock in HNX. Therefore, 50 shares is odd-lot and the price of odd-lot does not indicates in the normal priceboard.

According to the regulations of HNX, odd-lot orders are only valid in the continuous order matching. After that, the order will be automatically cancelled.

HNX: 5.000 shares/put through order

HSX: 20.000 shares/put through order

UPCOM: No regulation

HOSE HNX UPCOM

- Follow the continuous order matching method and the agreement method.

- Only LO orders are allowed to be entered (cancel/modify similar orders for even lot transactions).

- Trading unit is 01 stock/bond (from 1-99).

- Transaction price: similar to even lot transactions; Odd lot trading orders are not used to determine reference prices or index calculation prices.

- Not allowed on the first trading day of newly listed stocks/resumed trading day after a 25-day trading suspension until a closing price is established.

Investors must comply with securities transactions according to the prescribed price fluctuation range on the trading day.

Ceiling price: Is the highest price at which an investor can place an order to buy or sell securities during a trading day.

Reference prices:

For stocks listed on HSX/HNX: Is the closing price (execution price of the last order matching) of the previous trading day and is the basis for determining the ceiling price and floor price of the current trading day. .

For stocks listed on Upcom: It is the weighted average of the even lot trading prices performed by the continuous order matching method of the day with the most recent previous continuous order matching transaction.

Floor price: Is the lowest price at which investors can place orders to buy or sell securities during a trading day

Regulations on price fluctuation amplitudes on the three exchanges HOSE, HNX and UPCOM are illustrated in the table below:

For stocks, closed-end fund certificates, ETF fund certificates, on the first trading day of listing or resuming trading after suspending trading for more than 25 days, the trading price is allowed to fluctuate within the range +/ - 20% of expected transaction price for HOSE, +/- 30% for HNX and +/- 40% for UPCOM.

The investment amount will be equal to the number of shares multiplied by the market price of the shares that the customer trades at the time of investment. Each time a customer trades shares, a corresponding transaction fee and tax will be deducted (if it is a sale transaction). 

Please refer to the Trading Regulations here

The margin service is not applicable to foreign investor according to the law.

The margin service is not applicable to foreign investor according to the law.

The margin service is not applicable to foreign investor according to the law.

The margin service is not applicable to foreign investor according to the law.

The margin service is not applicable to foreign investor according to the law.

The margin service is not applicable to foreign investor according to the law.

The margin service is not applicable to foreign investor according to the law.

The margin service is not applicable to foreign investor according to the law.

The margin service is not applicable to foreign investor according to the law.

The margin service is not applicable to foreign investor according to the law.

Please bring the original ID card/Passport/Business license to SSV to do so or contact Hotline

(028) 6299 8000 or support@shinhan.com for support with securities withdrawal/transfer procedures.

Please refer to SSV's current Fee Schedule here.

Securities will be returned to your account after about 3 to 5 working days from the date SSV receives your valid document.

Securities custody fees at SSV are collected according to Circular 127/2018/TT- BTC. Current depository fee for stocks/fund certificates is 0.27 VND and for bonds is 0.18 VND. You can refer to SSV's current Fee Schedule here.

Please follow the instructions below:

• According to current regulations of SSV, SSV currently provides custody services for stock codes listed on the 3 exchanges HSX, HNX and UPCOM or not listed but registered for deposit on VSD. You can check whether the stock code on the Share Certificate Book is listed on the floor or not.
• In case the securities are listed on the exchange, please compare your current (still valid) ID card/Passport information with the ID card/Passport information on the Share Certificate Book. .
• If the information matches, you, or the legally authorized person, please bring the original ID card/Passport and Share Certificate Book to SSV to carry out securities depository procedures.
• If the information does not match (ID card/Passport numbers do not match), please go to the Issuing Organization to change the information. After the change takes effect, you can carry out securities depository procedures at SSV.

Private bond transaction fees are regulated according to SSV's fee schedule from time to time. Please see detailed fee schedule here

Maturity date is the date on which the issuer must redeem the bond. During the time of holding private bond, transfers can only be made while the bonds are still valid - before the maturity date is accepted.

• Foreign investors can trade private bond at SSV.
• Investor needs to open a securities trading account and register for private bond trading services according to regulations, please contact the hotline 028 6299 8000 or care staff for support.

To deposit cash into the bonds trading account, Customer shall make the cash transfer transaction from IICA account to SSV’s bank account by the information below:

Name of Beneficiary account: Shinhan Securities

Account number: 1039.611.658

At Bank: Vietcombank – Headquarter

Content: Write Full name + Securities trading account number

Ex: Mr. Lee Chan has the securities trading account number 081FIA1234 and has opened the private-placed corporate bond trading account. To deposit cash into the account, Mr. Lee Chan has to make a cash transfer transaction with the content of the transaction is “Lee Chan – 081FIA1234”.

According the present SSV' s regulation, Customer opens a private bond trading account at SSV are completely free to open an account and free to maintain an account.

• Trading time and trading method

From Monday to Friday, excluding holidays as prescribed by the Labor Code.

•  Type of order

- Offer order is the method that the Company input the offer to buy/sell private bond with a firm commitment into the trading system or confirming the offered orders that have been inputed into the system to perform a transaction.

- Normal order is the method in which the buyer and the seller agree with each other on the trading conditions in advance and report the trading results to the bond trading system to establish the transaction.

• Trading unit, trading volume and price unit

- Trading unit is 01 bond

- Minimum trading volume is 01 bond

- Price unit is 01 VND

• Time of settlement

- Settle within the trading day (T-day)

• Settlement method

- Immediately: the matched transaction will be settled during the trading time. The bonds/cash will be settle after the counterparty confirms the payment of cash/bond.

- At end of trading day: the cash/bond will be settled after the trading time.

• Modify/Cancel order

- Un-matching orders: allowed to modify/cancel

- Matched orders: not allowed to cancel

• Order receiving method

- At SSV office

• To open private bond trading account, Customer needs to sign a Contract to open a securities depository account and a Contract to open private bond trading account with SSV.
• In case the Customer has opened a depository account at SSV, the Customer needs to sign an additional Contract to open a separated corporate bond trading account.
• Your account will be available to trade private bond after 01 day from the date of acceptance by VSD (or according to regulations from time to time by the management agency).
• Private bond will be traded on sub-account 88.

• Before making a bond buying transaction, Customer must authenticate the status as a Professional securities investor.
• Please refer here for detailed information about the regulations on identification of Professional securities investor.

• Customer must have a private bond trading account at SSV.
• Customer must be the Professional securities investor when buying bonds.

- If Customer is not the Professional securities investor or has the expired Confirmation of Professional securities investor, Customer must authenticate the status as a Professional securities investor with SSV at least one (01) day before making the bonds buying transaction.

• Customer requests SSV to perform the private bond transaction and provides the below documents:

-Order slip (SSV form)

-Appendix V, Circular 65/2022/ND-CP (when buying bonds)

• Customer contacts Account management staff or Call Center 028 6299 8000 or email support@shinhan.com for support with private bond transaction document.

If not yet deposited at SSV, you can go to the Issuer to receive cash dividends.

If deposited at SSV, cash dividends will be automatically transferred to your securities account.

Please follow the instructions below:

• The transferor and transferee please come to SSV to carry out procedures for transferring stock purchase rights.
• Please bring the original valid ID card/passport for individual customers or Business registration certificate for organizational customers.
• Within 3- 5 working days from the date SSV receives the valid documents, SSV will notify you of the results of transferring stock purchase rights to you.

SSV currently has no limit on the number of rights to buy new shares (the number of new shares must be less than or equal to the number of available shares from the rights to buy) at the online trading system.

To exercise your right to buy, you can choose to do the following:

• At SSV's online trading system: Log in to your online account and register your right to buy in the Services section => Register to buy additional issued securities. After receiving your request, SSV will assist in processing it as soon as possible.
• Via email: Please use the email registered with SSV to send a request to register the right to buy with complete information: Account name, account number, stock code to order, volume to order. . In addition, you need to provide some additional information to authenticate security such as: ID card/Passport,... You send the Order Registration Form to SSV at the email address: support@shinhan.com
• At SSV's counter: You bring the original ID card/Passport/Business registration license to SSV to carry out the purchase right registration procedure.

Please send the original ID card/Passport to SSV to carry out account closing procedures or contact the Hotline (028) 6299 8000 or email support@shinhan.com for further support.

To close the margin account (if any): You must complete your debt obligations to SSV to close the deposit account.

Account closing fee: According to SSV's fee schedule from time to time, see details here

According to current regulations, SSV does not collect/pay money at the counter. The foreign investors who is using IICA account cannot apply this service.

Please contact our Customer Service Center via:

-  Phone: (028) 6299 8000, or

-  Email address: support@shinhan.com.vn with image of payment statement for support

You deposit money into SSV's general account after 5:00 p.m. on weekdays or on days off/holidays, the Company will process the money into your securities account on the next working day.

The foreign investors who is using IICA account cannot apply this service.

Currently, you can withdraw money through Online Withdrawal and Over-the-Counter Withdrawal. Please carefully review the Instructions for withdrawing money to your trading account here.

Currently, as SSV’s regulation, the limitation for min/max in withdrawal is 10,000 VND/no limited made by you on SSV's online or over- the- counter transaction system.

The Internal transfer is not applicable to foreign investor.

Fees for transferring money from SSV to bank will be according to SSV's fee schedule from time to time.

The foreign investors who is using IICA account cannot apply this service.

Note: For the IICA account, please open IICA and use at Shinhan bank via SOL app or go directly to the nearest branch of Shinhan bank for support.

Cash advance fees will depend on SSV's current policy from time to time. For details, please visit here

Currently, when your account is opened at SSV, it will be registered as an automatic cash advance for selling securities (Note: The auto cash advance is not applicable to foreign investor) or you can make a cash advance for selling securities via the following forms:

• Advance money through SSV's online transaction system here
• Advance money directly at SSV's counter.
• Advance money by phone/email.