FAQ

Please login Mobile app (Shinhan AlphaVN) and perform to register iOTP. And then, you can perform all transaction with iOTP in online trading system.

• Password is to log in to online trading system.
• OTP is to place orders, or using in terms of order transactions, money transfer/withdrawal, cash advance,etc.

To ensure the information security policy, please preserve and do not provide these 2 types of passwords to anyone else.

According to current regulations, SSV allows each account to enter the login password up to 5 times. If it’s over 5 times, your account will be temporarily blocked.

After several minutes, your account will be unblocked. Please enter correct password or reset password to login online trading system of SSV.

Please bring original citizen identification and ID card confirmation form of Ministry of Public Security to SSV to perform the procedure of information adjustment.

From 03 to 05 working days, SSV will update new information in the securities trading account of the Client.

You can use your current trading information (including ID login and password) to login new online trading system of SSV.

Since the date …/10/2021 SSV will launch officially the new online trading system including Web trading, Mobile app and Home trading with friendly interfere and many outstanding features, in order to optimally support your transactions. The installation is quite simple with detailed as below:

• Web trading: (đính kèm link)
• Mobile app: Please enter the key word “Shinhan AlphaVN” in Appstore or Google Play to download the application.
• Home trading: Please use PC or laptop to download the application: download MacOS here, downloadWindow  here.

In case you ask the Account Manager to assist in placing orders, please confirm your orders on the online trading system within 30 days according to the current regulation of SSV.

Please contact your Broker (if any), or Contact Center of SSV for further information.

Please try login again and check several cases with detailed as below:

• The internet connection is not stable.
• The current device is running many applications at the same time, you can turn off applications to reduce the load on the device.

If you have checked and the above situation still does not decrease, you please contact your Broker (if any), or Contact Center of SSV for further information.

Please follow the Instruction of Online trading system here.

You can place orders through channels of SSv with detailed as below:

• Online trading system: Web trading, Shinhan Alpha VN, Home trading.
• The broker managing your trading account.
• Contact center: Hotline (028) 6299 8000 – Press 1 for placing orders.

NDN is the stock in HNX. Therefore, 50 shares is odd-lot and the price of odd-lot does not indicates in the normal priceboard.

According to the regulations of HNX, odd-lot orders are only valid in the continuous order matching. After that, the order will be automatically cancelled.

HNX: 5.000 shares/put through order

HSX: 20.000 shares/put through order

UPCOM: No regulation

Trading volume on HSX, HNX, UPCOM: 100 shares minimum and multiples of 100

Odd-lot volume: from 01 to 99 shares

Investors must comply with securities transactions according to the price fluctuation range specified in the trading day.

Ceiling price: Is the highest price at which an investor can place an order to buy or sell securities during the trading day.

Reference price:

For stocks listed on HSX/HNX: is the closing price (The price of the last order matching) of the previous trading day and is the foundation to determine the ceiling price and floor price of the current trading day.

For stocks listed on Upcom: is the average price of even-lot transaction made by Continuous order matching method of the previous day with the latest continuous order matching transaction.

Floor price: is the lowest price at which an investor can place an order to buy or sell securities during the trading day.

Regulations on price fluctuations on HOSE, HNX and UPCOM with detailed as below:

The investment amount is calculated that the number of shares multiplied by the current market price of the shares traded by the client at the specific time. Each stock transaction of customer will be charged the trading fee and tax (in case it is selling transaction).

Please refer to SSV's Fee Schedule at the link https://shinhansec.com.vn/en/customer-support/fee.html

You can choose to repay the margin loans automatically or repay on demand:

• Repay automatically: The system will automatically collect margin loan partly or wholly if your trading account has selling amount.
• Repay on demand: In case you have money in trading account and would like to repay margin loan partly or wholly, please contact Contact center to receiving the support.

In case SSV records successfully your additional deposit, CMR in your account will be automatically updated to over 40%. You do not need to do any further action in this case.

According to the current regulation of SSV, in case you would like to cancel the margin service, please follow the instruction as below:

• Complete debt obligations with SSV.
• Send "Request form of canceling margin service" to email support@shinhan.com or visit to SSV to make request.

According to the current regulations of SSV, loan interest is calculated from T0 (date that bought securities successfully).

Please make required deposit by cash deposit; or securities depository/transfer; or sell securities to bring CMR > 40%

In case you do not actively make additional deposit, SSV will sell securities to bring CMR > 40%.

In case your CRM < 40%, you please make additional deposit by cash deposit or selling securities.

Please prefer the trading guide of margin service here 

Please prefer the list of margin stocks here. 

Your securities accoutn might not meet some requirements with detailed as below:

• Stocks you trade are not in SSV's list of margin stocks.
• You do not have enough assets (money and stocks).

In case you open a new E-KYC account, margin service is allowed to use after SSV receive a valid hard copy of Opening securities trading accoutn contract and Margin contract.

In case you open a new trading account at the counter of SSV,  margin service is allowed to use after SSV activated successfully your securities trading account.

• The term of your marrgin loan is 89 days, and you should pay it off before/on time according to SSV's regulations.
• If the margin loan's due date at the weekend (Saturday, Sunday) or a holiday, the due date is calculated on the previous day.

For further information, Please contact your broker (if any) or Contact Center of SSV.

Normal sub account: You buy shares/bonds/fund certificates by using only your money in the securities traing account.

Margin sub account: You can buy more shares by margin limit provided by SSV. This loan is advanced by cash or or mortgaged from the shares that have been/are being purchased.

In case you have not registered margin service: Please bring the valid original ID card/citizen identification to SSV to register using margin service.

In case you have registered margin service: Please deposit money into margin sub account or transfer money from normal sub account to margin sub account to make transactions.

Please follow the instruction as below:

• In case of securities withdrawal: Please bring valid original ID card/citizen identification/passport/business license to SSV to perform securities withdrawal process. 
• In case of securities transfer to other company: Please bring valid original ID card/citizen identification/passport/Business registration certificate and a copy with hanging seal of Opening securities trading account at the securities company that would like to transfer to (the same account holder) to SSV to perform the process of securities transfer.

Please refer to the current fee list of SSV here.

• Securities will be recoreded into you securities trading account after 3 – 5 working days since you complete securities depository documents of SSV successfully.
• The fee of securities depository at SSV is collected based on Circular 127/2018/TT-BTC . The current securities depository fee of stocks/fund certificate is 0.3 VND and of bond is 0.2 VND. Please refer to the current fee list of SSV here.

Please follow the instruction as below:

• According to the current regulation of SSV, SSV only provide securities depository service in case this securities is listed on HSX, HNX và UPCOM. You please check it in Shareholder book.
• In case stock is listed on Stock exchange, please compare your current information of ID card/citizen identification/passport (still be valid) to this information in your shareholder book. 
• If this information is matched, account holder or a legally authorized person please bring original ID card/citizen identification/passport and shareholder book to SSV to perform securities depository process.   
• If this information is not matched (the number of ID card/ citizen identification/passport is not matched), please visit the Issuer to make request of information adjustment. After the adjustment is successfully and valid, you please visit SSV to perform securities depository process.  

• In case you have not deposited securities at SSV, you please visit the Issuer to receive cash dividends.
• In case you have deposited securities at SSV, cash dividends will be automatically transferred to your securities trading account at SSV.

Please follow the instruction as below:

• The assignor (who transfer of the rights) and the assignee (who receive the rights) please visit SSV to perform transfer rights issues.
• Bring valid original ID card/citizen identification/passport for individual clients and Business registration certificate for organization clients.
• Within 03 working dáy since SSV receives valid documents, SSV will inform you the result of transfer rights issues.

SSV currently has no limit on the number of rights to buy new shares (the number of new shares must be less than or equal to the number of available shares from the rights to buy) at the online trading system.

To perform the rights to buy new shares, you can choose one of some ways with detailed as below:

• At online trading system of SSV: You login online trading system and perform the rights to buy. After receiving your request, SSV will process as soon as possible.
• Via email: Pleae use email registered to SSV to send requests of the rights to buy with a full content: Full name, account number, stock code, volumne. You also need to send the Request form of rights registration to SSV by post.
• At the counter of SSV: Please bring valid original ID card/citizen identification/passport/Business registration certificate to SSV to register the rights to buy new shares. 

Please bring valid original ID card/citizen identification/passport/business license to SSV to perform the process of closing securities trading account. 

To close margin sub account (if any): you must fulfill debt obligations with SSV.

According to the current regulations, SSV do not collect money from clients at the counter. You please deposit money at banks or transfer money from bank account to SSV’s bank account based on the instruction here.

In this case, you please contact the bank to revise the content. After the bank changes to correct information, SSV will record money into your securities trading account.

Please check several situations with detailed as below:

• Checking cash balance in your bank account: SSV need time to record money into your securities trading account based on the request of money trasfer from the bank. In case you use the bank connected to SSV to transfer money, the time for recording money into a securities traing account is much fasster compared to other banks.
• Checking the transfer time: The successful money transfer after 5p.m will be recorded into a securities trading account in the next working day.
• Checking the content: Please check the content of money depositing with full information. Please prefer to the content of money depositing here. 

For customers who are using a IICA account, the customer deposit money to the bank account that the customer has registered to link with the securities account.

For customers who are using the General account, customers deposit money to the account number of SSV at the following link here

• Please bring valid original ID card/citizen identification to SSV to make a request of money withdrawal.
• The request form of money withdrawal is valid within the date making request form.

Currently, SSV does not limit of money trasfer/withdrawal per day at the online trading system or at the counter of SSV.

• You can make request of internal money transfer from 8AM to 5PM, or 24/7 at the online trading system of SSV.
• Currently, SSV does not collect the fee of internal money transfer between normal sub account and margin sub account.
• According to the current regulation of SSV, you are allowed to transfer internal transfer money or securities between your normal sub account and your margin sub account. SSS does not provide the service that transfer to different account holder.

The money transfer performed successfully at the online trading system cannot cancel.

For further information, please contract your broker (if any) or Contact center of SSV.

Currently, there is no fee when customers transfer money from a securities trading account to bank account.

• Via online channel: You can transfer money to bank registered with SSV.
• At the counter: You can transfer money to all banks in Viet Nam including transfering to the same account holder or different account holder.

• You can make requests of money transfer/withdrawal via online trading system or at the counter from 8a.m to 4:30p.m in working days of SSV. After this time, your requests will be processed in the next working day.
• After you made requests of money transfer/withdrawal via online trading system or at the counter, SSV will process as soon as possible. The process time depends on the number of requests of clients at SSV and Bank. 

If you registered online services successfully, please contact your broker (if any) or Contact Center of SSV to receive supporting.

Please check several situations with detailed as below:

• In case you opened securities trading account via E-KYC system but have not sent hard copies to SSV, you are not allowed to make requests of money transfer/withdrawal.
• For other situations, please contact your broker (if any) or Contact Center of SSV to receive supporting.

To register a service of online money withdrawal, you please bring valid original ID card/ citizen identification to SSV to register online service.

After the successful registration, you can log in the online trading system and make online requests of money transfer/withdrawal.

The fee of cash in advace depends on the policy of SSV at the specific time.

You can cash in advance by several channels as below:

• At the online trading system of SSV.
• At the counter.
• Through Contact center.