User Guide

1. 1. Place a Regular Order

A regular order is a trade order executed during specified trading hours. To place a regular order, follow these steps:

• Step 1: On the main screen, select [Trade] to start placing an order.
• Step 2: Choose the trading sub-account: [00 – Cash Sub-account] or [01 – Margin Sub-account].
• Step 3: Select the stock symbol you wish to trade.
• Step 4: Tap the [Buy/Sell] button.
• Step 5: Choose the [Order Type], specify the [Buy/Sell Price] for a Limit Order (LO), and enter the [Quantity].
• Step 6: Confirm the trade order and enter the OTP code to place the order.

Alternatively, you can place an order by tapping the [Buy] or [Sell] buttons within the stock details section in 7.4.

Notes:

• To trade Odd Lots, please enter the quantity of shares accordingly.
• The order screen includes the following information: Lite/Pro interface options (1), Max Buy/Sell share quantity (2), Buying power (3), Margin rate (displayed for sub-account 01 only) (4), Estimated value (5)
• If you need additional details, tap the [Stock Info] button to view in-depth stock information (charts, fundamental indicators, company details, etc.).
• Foreign investors cannot trade on the margin sub-account (01) due to current securities regulations.

1. 2. Order reservation

An Order reservation is used when you need to place an order outside regular trading hours. To place a [Order reservation], follow these steps:

• Step 1: Select [More], then choose [Order reservation].
• Step 2: Choose the trading sub-account: [00 – Cash Sub-account] or [01 – Margin Sub-account].
• Step 3: Select the stock symbol you wish to trade.
• Step 4: Tap the [Buy/Sell] button.
• Step 5: Choose the [Session].
• Step 6: Select [Order Type], specify the [Buy/Sell Price] for a Limit Order (LO), and enter the [Quantity].
• Step 7: Choose the time range for the order. Notes: The From Date must always be earlier than or equal to the To Date.
• Step 8: Confirm the trade order and enter the OTP code to place the order.

1. 3. Cancel/ Edit Order and Check Order Status

Canceling or editing an order is used when you no longer wish to place an order or want to modify the price or quantity. In the case of increasing the quantity, the additional quantity will follow the order matching priority and will be matched after all orders placed at the same price.

• Step 1: In the [Trade] section, select the [Order Book] button.
• Step 2: Choose the trading sub-account: [00 – Cash Sub-account] or [01 – Margin Sub-account].
• Step 3: Select the order type [Buy/Sell] and [Status] to track the status of the order.
• Step 4: Tap the [Details] arrow button of the order.
• Step 5: Choose the [Cancel Order] or [Modify Order] button as needed.
• Step 6: Confirm the action.

Notes: Cancelling or editing orders must comply with the exchange’s regulations. You cannot cancel or edit orders that have been fully matched or during a periodic trading session.

1. 1. Check Securities Portfolio

The Securities Portfolio screen is where you can track the stock symbols you currently hold. There are two ways to monitor your portfolio:

Method 1: Quick lookup on the [Trade] screen.

• Step 1: On the main screen, select [Trade].
• Step 2: On the [Trade] screen, choose [Portfolio] to quickly view the stock symbols you own.
• Step 3: Select the trading sub-account: [00 – Cash Sub-account] or [01 – Margin Sub-account].

Method 2: Full information lookup on the [Asset] screen.

• Step 1: On the main screen, select [Asset].
• Step 2: On the [Asset] screen, choose [Portfolio] to view the stock symbols.
• Step 3: Select the trading sub-account: [00 – Cash Sub-account] or [01 – Margin Sub-account].

Notes:

• If you need to view detailed portfolio information, tap on the details to track the specific stock symbols you’ve selected and trade using the [Buy/Sell] buttons. You can also monitor detailed information related to the stocks.
• The quantity shown only reflects the actual number of shares you hold and can trade, excluding the shares that are pending settlement.
   
  2. Check Cash Balance and Securities Balance

The [Asset] screen is where you can track changes in your assets, including cash, securities, and liabilities. You can check your cash balance and securities balance in two ways:

Method 1: On the [Home] screen, you can quickly track your Net Assets, Portfolio Profit/Loss, and Available Cash. To view these, tap the [Hide/Show] button for quick access.

Method 2: View full asset details on the [Asset] screen.

• Step 1: On the main screen, select [Asset].
• Step 2: On the [Asset] screen, choose [Asset] to view detailed asset movements.
• Step 3: Select the trading sub-account: [00 – Cash Sub-account] or [01 – Margin Sub-account].

Notes: In addition to monitoring your Assets and Portfolio, you can also track your account’s trading performance in real-time by selecting [Performance]. This includes information such as:

• Net Asset Changes
• Profit/Loss over time
• Portfolio Allocation by sector or stock
• Profit/Loss from individual securities

1. 1. History

The [History] screen allows you to track past transactions, along with your current portfolio and today's order book. To access this, follow these steps:

• Step 1: On the main screen, select [More], then choose [History].
• Step 2: Select the trading sub-account: [00 – Cash Sub-account] or [01 – Margin Sub-account].
• Step 3: Choose the following tasks to monitor:
  • Select [Portfolio] to track the securities you currently hold, similar to Section 3.1.
  • Select [Order Book] to track buy and sell orders placed today, similar to Section 2.3.
  • Select [Order History] to track past orders. You can select the tracking period, stock symbol (leave it blank to view all securities), Order Type (Buy/Sell/All), and Order Status (Matched/Unmatched/Cancel Pending/All). To view detailed information about a specific order, tap the [Details] button next to the order you want to check.

1. 2. Order Confirmation

The order confirmation screen allows you to confirm orders placed via the call center or through a broker. To confirm your orders, follow these steps:

• Step 1: On the main screen, select [More], then choose [Confirm Order].
• Step 2: Select the trading sub-account: [00 – Cash Sub-account] or [01 – Margin Sub-account].
• Step 3: Choose the tracking period and the order confirmation status (by default, the status will be "Not confirm").
• Step 4: Select the orders and click the [Confirm Order] button.

1. 3. Internal Securities Transfer

The internal securities transfer feature allows you to transfer stocks between sub-accounts. To perform the transfer, follow these steps:

• Step 1: On the main screen, select [More], then choose [Stock Transfer].
• Step 2: Select the trading sub-account: [00 – Cash Sub-account] or [01 – Margin Sub-account].
• Step 3: In the [Request] section, select the stock symbol you want to transfer.
• Step 4: Enter the number of shares you want to transfer or click [All] to select the entire quantity in the sub-account.
• Step 5: Enter the OTP and confirm the transaction.
• Step 6: In the [History] section, you can track the internal securities transfer transactions.

Notes:

• The receiving account will automatically reflect the sub-account you selected above.
• Transferring securities from the margin sub-account [01] to the cash sub-account [00] requires the settlement of all outstanding liabilities.
• This feature is not available for foreign investors in accordance with current securities laws.

1. 4. Rights of buy

To exercise your rights of buy for securities, you can check and execute your rights in the [Rights to buy] section as follows:

• Step 1: On the main screen, select [More], then choose [Rights to buy].
• Step 2: Select the trading sub-account: [00 – Cash Sub-account] or [01 – Margin Sub-account].
• Step 3: Select the available subscription right and enter the quantity in [Number of shares to buy].
• Step 4: Enter the OTP to confirm the transaction.
• Step 5: Check the history of executed Rights of buy in the [History] section.

Notes:

• To exercise Rights of buy, you need to have sufficient cash in the sub-account for the purchase.
• Rights of buy associated with shares in any sub-account will be kept separate from shares in that sub-account.

1. 5. Check Rights Information

To check the expected rights in your portfolio, you can monitor them in the [Rights Info] section as follows:

• Step 1: On the main screen, select [More], then choose [Rights Info].
• Step 2: Select the stock symbol you want to check.
• Step 3: Click the button [Expected Rights for My Portfolio] to check the Rights Information.

1. 1. Withdraw cash

You can withdraw cash from the [Withdraw] screen using the bank accounts previously registered. Please follow the steps below:

• Step 1: On the main screen, select [More].
• Step 2: Under the [Cash Transaction] section, select [Withdraw].
• Step 3: Select the trading account: [00 – Cash Sub-account], [01 – Margin Sub-account].
• Step 4: Under the [Request] section, choose the registered bank account to receive the funds.
• Step 5: Enter the amount to withdraw. The amount must be less than or equal to [Total withdrawable amount].
• Step 6: Click [Withdraw request] and enter the OTP to confirm.
• Step 7: Track the history of withdrawal transactions in the [History] section.

1. 2. Deposit

To facilitate depositing funds into your securities account for trading, please follow the steps below to get the bank transfer information:

• Step 1: Log in to your bank account to initiate the transfer.
• Step 2: On the San Xin Ha app, go to [More] and select [Deposit].
• Step 3: Choose the trading account: [00 – Cash Sub-account], [01 – Margin Sub-account].
• Step 4: Select the bank for the transfer:

• Default: Shinhan Vietnam Bank and BIDV (for fast transfer processing).
• If you wish to make a regular transfer, select [Normal Deposit].

• Step 5: Scan the QR code or click [Copy] and paste it into the transfer fields in your bank app (you can also [Save Image] for later use).

Notes:

• The transfer content will be adjusted according to the language settings and the selected trading account.
• The QR code will change based on the language settings and the selected trading account.
• For foreign investors, this feature will not be available for IICA accounts due to current securities law regulations.

1. 3. Internal Cash Transfer

The internal fund transfer screen helps you transfer funds between different accounts. To perform the transfer, please follow the steps below:

• Step 1: From the main screen, select [More].
• Step 2: Under the [Cash Transaction] section, choose [Internal Transfer].
• Step 3: Select the trading account: [00 – Cash Sub-account], [01 – Margin Sub-account].
• Step 4: Enter the amount to transfer. The transfer amount must be less than or equal to [Available Amount], or click [All] to transfer the full amount in the [Available Amount].
• Step 5: Click [Transfer] and enter the OTP to confirm.
• Step 6: Track the history of your internal fund transfers under [History].

Notes:

• The receiving account will automatically be based on the account you select.
• The transfer will maintain account safety ratios.
• For foreign investors, this feature will not be available due to current securities law regulations.

1. 4. Cash in advance

The Cash advance feature helps you when you need to purchase stocks but the proceeds from a sell order have not yet been credited to your account. To use this feature, follow these steps:

• Step 1: From the main screen, select [More].
• Step 2: Under the [Cash Transaction] section, choose [Cash in Advance].
• Step 3: Select the trading account: [00 – Cash Sub-account], [01 – Margin Sub-account].
• Step 4: Enter the amount for advance payment in the [Advance amount] field. The requested amount must be less than or equal to [Available Amount], or click [All] to request the entire available balance.
• Step 5: Click [Cash in advance request] and enter the OTP to confirm.
• Step 6: Track the history of advance payment transactions under [History].

1. 5. Margin Loan Repayment

You can make partial or full repayments on your margin loan under the [Margin refund] section. To make a repayment, follow these steps:

• Step 1: From the main screen, select [More].
• Step 2: In the [Cash Transaction] section, select [Margin refund].
• Step 3: Choose the trading account: [00 – Cash Sub-account], [01 – Margin Sub-account].
• Step 4: Select the margin contract, and click on the “>” button to view contract details.
• Step 5: Enter the repayment amount or click [Amount Available] or [Maximum refund] to automatically input the available repayment amount.
• Step 6: Click [Repay], review the details, and enter the OTP to confirm the repayment.
• Step 7: Review the history of repayment transactions under [History].

Notes:

• You can select any contract for repayment. However, it's advisable to prioritize contracts nearing expiration to avoid penalty interest.
• For foreign investors, this feature is not available as per current securities law regulations.

1. 6. Transaction Statement

You can monitor the transaction history of your account under the [Statement] section. To proceed with tracking, please follow these steps:

• Step 1: On the main screen, select [More].
• Step 2: In the [Cash Transaction] section, choose [Statement].
• Step 3: Select the transaction sub-account: [00 – Cash Sub-account], [01 – Margin Sub-account].
• Step 4: Choose the type of transaction you wish to monitor, including: All - Securities Transactions - Cash Transactions.
• Step 5: Select the time period you want to monitor.

1. 1. Registering for Margin Trading

You can register for margin trading in the [Account] section of your account. To complete the registration, please follow these steps:

• Step 1: On the [More] screen, select the account icon .
• Step 2: Click on the [Register] button in the [Margin] section to start the registration.
• Step 3: Press [Margin service registration] to complete the registration. If you are an insider or a major shareholder and need to disclose additional information, please click on the link below to provide the required details.
• Step 4: Enter the OTP code to confirm your registration and follow the instructions to complete the electronic contract signing.

Notes:

• Available only to domestic individual customers who have successfully opened an eKYC account.
• Must not have an existing margin account.
• Must have completed the account opening agreement.
• Must have registered a general payment bank account.

1. 2. Account Contract Management

You can check the status of electronic contracts and sign contracts in the [Contract Management] section. To access this feature, please follow the steps below:

• Step 1: On the [More] screen, select the account icon .
• Step 2: Choose [Contract Management] to view electronic contracts.
• Step 3: Check the status of the contract or click on the electronic contract to sign it.

1. 3. Registering a Payment Bank Account

The payment bank is the bank you use to transfer funds from your securities account to your bank account. To register, please follow these steps:

• Step 1: On the [More] screen, select the account icon .
• Step 2: In the [Account] screen, choose [Bank Account Management].
• Step 3: In the bank account management screen, you can press the “x” icon to delete a registered account or press the “+” icon to add a new bank account.
• Step 4: Select the bank and bank branch for registration. Then enter your bank account number.
• Step 5: Verify the information and enter the OTP code to confirm the details.

Notes:

• You may register a maximum of 5 payment bank accounts.
• Depending on certain events at SSV, registering or deleting a payment bank account may affect the benefits or promotions you are eligible for.
• For foreign investors, this feature is unavailable due to current securities laws for IICA accounts.

1. 4. Registering a Signature Sample

To register a signature sample, please follow these steps:

• Step 1: On the [More] screen, select the account icon
• Step 2: In the [Account] screen, choose [Signature registration].
• Step 3: Click [Register Signature] and choose [Take Photo] to capture a signature directly or [Upload Photo] to upload an existing signature image.
• Step 4: Review the image and enter the OTP code to confirm.
• Step 5: Monitor the approval status under [Status].

1. 5. Setting Stock Price Alerts

The Stock Price Alert feature notifies you when a stock price or specified conditions are met. To set up an alert, please follow these steps:

Method 1: Create a quick alert by pressing the alert icon “ ” in the [Stock Info] section within the stock’s detailed information page.

Method 2: Create and manage alerts through the [Account] section as follows:

• Step 1: On the [More] screen, select the account icon .
• Step 2: In the [Account] screen, choose [Price Alerts].
• Step 3: In the [Price Alerts] screen, you can manage existing alerts by pressing the “x” icon to delete an alert, pressing the [Create New Alert] button or “+” icon to create a new alert, or pressing the “||” icon to pause an alert.
• Step 4: Select the stock code you wish to monitor and press [Add Condition] to proceed.
• Step 5: Choose the condition for the alert. Set the condition parameters under [Compare] and [Value]. You can add additional conditions by pressing [Add Condition] or remove conditions by pressing the “-” icon.
• Step 6: Select the timeframe for monitoring and the notification method via [Notification] and [Email].
• Step 7: Press [Create New Alert] to finalize the setup.

Additionally, you can adjust an existing alert by selecting it, modifying the conditions, and pressing [Edit] to save changes.

• 1. Guide to Monitoring Market Overview Information
• Market Movements: Go to the [Overview] section on the [Home] screen (1).
• Stock Performance in Favorite/Owned Portfolio: Access the [Market] section on the [Home] screen (2).
• SSV’s Recommended Portfolios: Check the [Recommendation] section on the [Home] screen (3).
• Market News: Find updates in the [News] section on the [Home] screen (4).
• Today’s Events: View the [Events today] section on the [Home] screen (5).

• 2. Information Available for Monitoring
• Price Board: Go to [Market] and select [Price Board].
• Stocks by Sector: Go to [Market] and select [Industries].
• ETF Funds: Go to [Market] and select [ETF].
• Listed Bonds: Go to [Market] and select [Bonds].
• Covered Warrants: Go to [Market] and select [CW].
• Negotiated Transactions: Go to [Market] and select [Put-through].

1. 3. Creating and Managing a Watchlist

The Favorite Watchlist is a list you create to easily track your preferred stock codes. To create a Favorite Watchlist, please follow these steps:

• Step 1: On the [Home] screen, press the “>” button in the [Market] section or directly select the [Market] button from the list below.
• Step 2: Press the menu icon and select [Create New List].
• Step 3: Enter a name for the new watchlist and press [Create].
• Step 4: Press [Add Symbol] to search for your favorite stocks, then press the icon to add the stock to the list.

To manage your watchlists and add or remove stock codes, please follow these steps:

• Step 1: Press the menu icon  and select [Manage Watchlists].
• Step 2: Use the icon  to rearrange the order of watchlists for prioritized display from top to bottom, or use the icon  to adjust the watchlist name.
• Step 3: To remove a stock from a watchlist, press the icon  next to the stock you wish to remove.

1. 4. Guide to Monitoring Detailed Stock Information

When you click on a stock code or press the [Stock Info] button, you can choose to view detailed stock information in either [Lite] or [Pro] mode.

1. Stock Information in [Lite] Mode includes:

• The stock value and related price information.
• Charts with selectable timeframes to track price movements and fluctuations over specific periods.
• Transaction information, including the correlation between buying and selling parties, as well as key trading indicators based on the selected time period.
• Income reports based on the chosen timeframe.
• News, company information, leadership, and main products.
• The sector the stock belongs to, recommended investment portfolios, and competitor companies within the same industry.

2. Stock Information in [Pro] Mode includes all the information in [Lite] mode, plus:

• Dividend events, shareholder meetings, etc.
• Company indicators, where a green check “ü” indicates positive performance and a red cross “û” indicates unsatisfactory conditions.
• Information on trading volume, net buying value, and market sentiment comparison indices.