Smart Retail Specialist
06/04/2023 - 06/05/2023
Ho Chi Minh
This position mainly serves foreign customers, especially Korean customers, including SRT service planning &operation; Inbound /Outbound management; SRT system management. Details as following:
1) SRT Planning & operation
- Project planning & operation
- Campaign management
2) [Inbound management] Foreign contact desk
- Consulting foreign customer via hotline call
- Consulting foreign customer via online channel (Zalo, FB, Kakaotalk, FOS feedback, email, company phone, Goldwing, Hompage)
3) [Outbound management]
- Call Outbound campaign via CRM
- Email/SMS outbound campaign to customers
4) SRT system management
- CRM system management
- Online channel management
- Mailchimp management
- Have at least 3 years of working experience in a similar position at foreign companies
- Communication skill with foreign customer
- Process and function of trading system
- Work process of SRT
- Product and Service of SRT
- English and Korean
- Working time: 05 days/week (Monday to Friday).
- Opportunity for promotion and career development.
- Competitive Income.
- Attractive Bonus’s Policy.
- Compulsory insurances full salary (Social Insurance, Health Insurance, Unemployment Insurance) based on the Labor Code and PVI Health Insurance based on the Company's regulations.
- 11 Public holidays based on the Labor Code, 16 Annual leave days based on the Company's regulation, 5-year-employee has 01 more annual leave day.
- Company Team Building Trip every year.
- Training sponsorship programs: Securities certificates, Soft skills, Technical skills.
- Professional and dynamic working environment.