Shinhan Securities Vietnam

1. Business Requirements & Communication:

• Work as a bridge between business teams (Retail, Operation, Custody, Risk, etc.) and development/system teams, ensuring requirements are clearly understood on both sides.
• Conduct workshops, interviews, and requirement sessions with stakeholders to gather, clarify, and refine business needs.
• Analyze and document business requirements with clear scope, assumptions, and constraints.
• Proactively raise questions, identify gaps, and highlight impacts and dependencies to stakeholders.

2. Documentation & Solution Analysis:

• Create and maintain comprehensive Business Analysis Documentation, including (but not limited to):
  • Business requirements specifications (BRS) / System requirements specifications (SRS)
  • User stories / Use cases
  • Workflows & process diagrams
  • User scenarios & edge cases
  • Mockups / wireframes
  • User journeys / customer journeys
• Collaborate with UX/UI, development, and QA teams to ensure functional designs and solutions are aligned with business requirements.
• Support translation of business requirements into high-level functional specifications for the development team.

3. Domain – Financial Markets & Trading Systems:

• Work on projects related to stocks, bonds, derivatives, fund, and settlement processes, particularly end-of-day (EOD) settlement and reconciliations.
• Analyze and support enhancements for broker trading systems, including:
  • Backoffice Winform systems
  • Home trading systems (desktop)
  • Web trading systems
  • Mobile trading systems (native / hybrid)
  • Responsive mobile web trading systems
• Collaborate with operation and business teams to solve issues related to cash flow, P&L, customer assets, margin, and other trading functions.

4. AI-Enhanced Business Analysis:

• Use AI tools (e.g. ChatGPT, Claude, Gemini) to:
  • Draft and refine requirement documents, user stories, test cases.
  • Summarize meeting notes, regulations, and long business documents.
  • Generate alternative flows, edge cases, or validation rules for requirements.
• Use developer-oriented AI tools (e.g. CursorAI, GitHub Copilot or similar) to:
  • Review and understand API specs, JSON schemas, or basic technical flows more quickly.
  • Support the creation of pseudo-code, SQL samples, or rough logic for development discussion.
• Apply AI tools responsibly, always verifying outputs and ensuring data confidentiality and compliance with company policies.

5. Project Lifecycle & Collaboration:

• Manage and track requirements throughout the project lifecycle (from initiation to UAT and go-live), ensuring changes are controlled and documented.
• Work closely with development and QA/testing teams to:
  • Align on scope and solution design.
  • Support creation of test scenarios and test cases.
  • Clarify issues and defects during SIT/UAT.
• Participate in UAT support, including:
  • Guiding business users on test scenarios.
  • Consolidating feedback and change requests.
  • Coordinating fixes with development teams.

6. Testing & Quality Assurance:

• Contribute to designing and reviewing test conditions for:
  • Functional testing
  • End-to-end testing
  • Inbound & outbound interface testing
  • Basic performance/load-related scenarios (together with QA/Performance teams)
• Validate whether implemented features meet the documented requirements and business expectations.

7. Mentoring & Knowledge Sharing (Senior-level, but non-manager):

• Provide guidance and on-the-job support to junior BAs or new team members.
• Share domain knowledge on securities, trading flows, and system behaviors across the team.
• Contribute to internal knowledge bases (Confluence, Wiki, documents) and reusable BA templates.